Resilience
Deals effectively with pressure; maintains focus and intensity and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Effectively balances personal life and work.
Leadership Levels
Organization/Staff
Balances priorities at work with personal life concerns and wellness.
​
Transactional
Determines how best to accomplish changing priorities and use unit resources appropriately.
​
Relational
Uses the organizational system and determines a course of action to deal with crises.
​
Transformational
Maintains organizational effectiveness, stability, and morale during times of significant change.
Competency
Behavior Indicators
Assigns, directs, monitors, and appraises work in respectful ways; offers challenging but not threatening work assignments.
​
Deals proactively with group/team stress responses and behaviors.
​
Demonstrates concern for employees as individuals, not just workers.
​
During change, assists members of the organizational unit to handle uncertainty and to persevere.
​
Helps employees find a balance between home and office and implements programs that facilitate such balance.
​
Maintains unit productivity, quality, and morale during change.
​
Models assertive, positive attitudes and behaviors that foster a can-do atmosphere.
​
Provides developmental opportunities that build capability.
​
Remains alert to, and is able to recognize signs of stress as it impacts productivity, teamwork and creativity.
Leadership Essential
Has a sense of presence and self-assurance; recognizes how emotions and moods affect the organization and adapts accordingly; sets a personal example of expectations; shares credit and gives opportunities for visibility of others.
Emotional Intelligence
Training Formula
Increase Personal Effectiveness
The ability to build solid relationships of trust and respect inside and outside the organization. To understand general attitude, temperament, decision-making methods, and communication styles.
​
Self-Awareness:
Being aware of your own needs, values and emotions and their impact on your behavior.
​
Self-Management:
Keeping your emotional reactions in check, and controlling feelings that could result in destructive behavior.
​
Social Awareness:
Being in tune with other's feelings and needs.
​
Relationship Management:
The ability to build relationships based on mutual trust and respect.
Training Tools & Resources
Personality
Profile
Values
Assessment
Motivation
Theory
Development Activity
Strategic Skills:
Develop competencies to expand awareness of organizational functions and strategy.
​
Interpersonal Skills:
Develop competencies that increase effectiveness to work with and manage other employees or teams.
​
Personal Effectiveness:
Competencies related to performance and personal development
Stretch Assignments
