Written
Communication
Expresses facts and ideas in writing in a clear, convincing and organized manner, appropriate to the audience and occasion. Critiques the writing of others in a constructive manner.
Leadership Levels
Organization/Staff
Makes written work clear, easy to follow and relevant.
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Transactional
Drafts, edits and reviews for approval: Correspondence, plans, project proposals.
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Relational
Uses written communications, to gain understanding & commitment for action.
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Transformational
Uses a variety of media, to gain widespread understanding, internally and externally.
Competency
Behavior Indicators
Effectively communicates within a wide range of contexts.
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Effectively gains support for a position or proposal through persuasive discussion.
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Influences unit’s performance through effective feedback, coaching, counseling, and mentoring.
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Demonstrates sensitivity to personal space, touch, and cultural & individual differences that affect communication.
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Actively listens to others in personal discussion or in open forums and responds appropriately.
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Responds appropriately to challenging questions or comments.
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Skillfully probes and questions to help others reflect and create insight.
Leadership Essential
Accurately and effectively transform thoughts & vision into words, and successfully convey a message in a way that does not lose its meaning, to a targeted group of people.
Emotional Intelligence
Training Formula
Clearly Presents Information
Write brief, factual material (notes) in a clear, logical manner, using correct grammar & punctuation.
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Foster Two-Way Communication
Write longer, straightforward documents (summaries) that are comprehensive, yet concise.
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Adapt Communication
Write documents that provide in-depth information; combine information, from multiple sources.
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Communicate Complex Messages
Write complex, highly specialized issues (policy, legal documents); transform technical information for non-specialist audiences.
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Training Tools & Resources
Writing
Basics
Creative
Writing
Content
Construction
Development Activity
Develop a report in a logical order, so that your reader can follow.
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Bear in mind that brief summaries, clear headings and succinct writing are valuable skills.
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Be objective, using third person and reported speech, sticking to the facts and keeping it short and simple.
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Use a clear layout, with numbered points for sub-headings.
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Use fonts and sizes to differentiate main, sub- and other headings
Write an Impact Report
