Oral
Communication
Responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, with respect.
Leadership Levels
Organization/Staff
Expresses thoughts, ideas and concerns clearly.
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Transactional
Encourages others to express opinions, ideas & concerns, and listens empathetically.
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Relational
Identifies barriers to communication and ways to overcome.
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Transformational
Conducts credible briefings to diverse audiences.
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Competency
Behavior Indicators
Effectively communicates within a wide range of contexts.
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Effectively gains support for a position or proposal through persuasive discussion.
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Influences unit’s performance through effective feedback, coaching, counseling, and mentoring.
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Demonstrates sensitivity to personal space, touch, and cultural & individual differences that affect communication.
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Actively listens to others in personal discussion or in open forums and responds appropriately.
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Responds appropriately to challenging questions or comments.
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Skillfully probes and questions to help others reflect and create insight.
Leadership Essential
Accurately and effectively transform thoughts & vision into words, and successfully convey a message in a way that does not lose its meaning, to a targeted group of people.
Emotional Intelligence
Training Formula
Clearly Presents Information
Present information in a logical manner, using appropriate phrasing and vocabulary.
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Foster Two-Way Communication
Listens/pays attention actively and objectively to maximize understanding.
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Adapt Communication
Tailors communication to diverse audiences. Effective with varied organizational levels.
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Communicate Complex Messages
Overcomes resistance & secures support for ideas or initiatives through high-impact communication.
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Training Tools & Resources
Public
Speaking
Presentation
Skills
Multi-Media
Management
Development Activity
Elements of Multi-Media
Effectively communicate your ideas: Selling a product, outlining
a proposal, conducting a seminar, or generating support for a project.
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A well designed presentation can have a lasting impression about you and your organization.
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Interactional Model and Transactive Models of Public Speaking
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Conceptual Model for Multimedia
Multi-Media Presentation
